Terms & conditions

Company information

National Theatre Wales is registered in England and Wales No. 6693227.

The registered office is 30 Castle Arcade, Cardiff CF10 1BW.

National Theatre Wales is a registered charity, no. 1127952.

Phone: + 44(0)29 2035 3070 / Email: admin@nationaltheatrewales.org.

National Theatre Wales' website

National Theatre Wales’ website is owned and managed by National Theatre Wales. National Theatre Wales is committed to the highest standard and quality. Whilst every attempt is made to provide accurate information at the time of publication, National Theatre Wales gives no warranty as to the accuracy of the information on this website and accepts no liability for any loss, damage or inconvenience caused as a result of reliance on such information.

Although National Theatre Wales takes all reasonable measures to ensure that the information provided to it from third parties is accurate and not defamatory or offensive, it cannot control the content or take responsibility for pages maintained by external providers, or linked pages.

The User assumes full responsibility for the protection of their computer system including computer hardware software and stored data on their computer system, including hardware software and stored data of third parties who may access or be otherwise connected to the User’s computer system.

The User will assume the responsibility of ensuring that programs or other data downloaded or otherwise received from this website are free from viruses, worms, Trojan horses or other items of a destructive nature.

National Theatre Wales will take reasonable steps to ensure that data transmitted electronically to National Theatre Wales via the site or otherwise and stored by National Theatre Wales is not accessed by unauthorised third parties, in accordance with the requirements of the Data Protection Act 1998.

The User accepts the risk that data transmitted electronically to National Theatre Wales via this website or otherwise may be intercepted before reaching National Theatre Wales or accessed from National Theatre Wales’s data storage by third parties not authorised by National Theatre Wales, and may be exploited unlawfully by such unauthorised third parties.

National Theatre Wales makes no representations as to the security quality or propriety of any website which may be accessed through this website, and accepts no liability for the content or for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased therefrom. Connected websites accessed through this website are independent websites over which National Theatre Wales does not exercise any control, whether financial, editorial or of any other kind, and are not in any way endorsed by National Theatre Wales.

National Theatre Wales' online community

In respect of online social networking on the National Theatre Wales community site, contributions and views expressed are the views of individual contributors and not those of National Theatre Wales who reserve the right to retrospectively remove any contributions posted. The content of the online community is contributed under a Creative Commons license.

For more information, see the Terms of Service and the Privacy Policy, both in relation to the Online Community (all pages beginning community.nationaltheatrewales.org).

Data protection

National Theatre Wales is registered under the terms of the 1998 Data Protection Act. The personal information that you enter into our online registration form will be held securely and will not be used for any other purpose than for us to contact you by email about National Theatre Wales events and promotions, unless you have given us permission to send you information from other organisations.

Links to external websites

Links contained in this website will lead to other websites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind, and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.


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  • To remember your site accessibility preferences
  • To remove tooltips after your first visit to the site

National Theatre Wales uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available. Most browsers allow you to refuse to accept cookies. In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”. Blocking cookies will have a negative impact upon the usability of some websites.

Terms and Conditions of Sale (the "Conditions")

1. Defined terms

1.1 “Contract” means the contract between us and you formed in accordance with Condition 2.2;

1.2 “we”, “us” and “our” means National Theatre Wales, a company limited by guarantee, registered in England and Wales with company number 6693227 and charity number 1127952, whose registered address is at 30 Castle Arcade, Cardiff CF10 1BW;

1.3 “Ticket” means a ticket offered for sale by us for attending a performance of any kind and “Tickets” will be construed accordingly;

1.4 “Fees” means those fees detailed below, which are appropriate to your order for Tickets;

1.5 “You” and “your” means the person from whom we receive an order for Tickets.

2. Formation of our contract with you

2.1 All Tickets are sold subject to these Conditions and no other terms or conditions. Please read these Conditions carefully prior to making an order for Tickets.

2.2 A contract for the sale of Tickets by us to you on and subject to these Conditions is formed upon the acceptance by us of your order, whether your order is (a) made online (by the completion of the series of pages for booking Tickets set out on our website), (b) made in person at our ticket office outlet (the “Ticket Office”) or (c) made via telephone to the Ticket Office. No acceptance of your order shall be deemed to have been made until we are in receipt of payment in accordance with Condition 4.5.

2.3 We reserve the right to place restrictions on the number of Tickets ordered.

3. Prices

3.1 Ticket prices and Ticket availability are advertised via a number of sources and are provided by us on the basis of information available to us. We are not obliged to conclude any Contract at the prices advertised and we reserve the right to introduce or cancel discounts and to make other price changes without notice. In particular, discounts and special offers may be limited or subject to availability. Accordingly, the price of Tickets for the performance will be the price set out on our website or notified to you (if you order by telephone or in-person) at the time you make your order.

3.2 You must state any discount to which you think you are entitled at the time of ordering your Tickets, as discounts cannot be applied retrospectively. Concessionary rates vary according to performance, so please check with the Ticket Office when booking if you have any queries. Proof of identity and/or entitlement to concessionary rates may be requested: (a) at the time of your order; and/or (b) at the time of collection of Tickets; and/or (c) at the performance itself.

4. Payment

4.1 You will pay us the price of the Tickets ordered together with any applicable Booking Fees in relation to your order.

4.2 Subject to Condition 4.3, all Tickets and Booking Fees must be paid at the time of your order and Tickets cannot be reserved pending payment.

4.3 Payments can be made as follows: (a) in cash at the Ticket Office, or (b) using the following credit and debit cards: Visa, Visa Debit, MasterCard, MasterCard Debit, Visa Delta, Maestro and Electron.

4.4 Payment under this Condition 4 will not be deemed to have been made until the relevant sum has been received by us in full and in cleared funds.

5. Delivery and collection of tickets

5.1 Subject to Condition 5.5 if the performance is ten (10) days or more after the date on which you pay for your Tickets, we will post your Tickets to you, if requested. We will use second-class standard post to do this, unless you indicate that you want us to send the Tickets by first class post or by recorded delivery and have paid the appropriate Fees.

5.2 If the performance is within nine (9) days of the date on which you pay for your Tickets, your Tickets will be held at the Ticket Office to be collected by you. You must present the debit/credit card used to pay for your Tickets and/or appropriate proof of identification.

5.3 Where we send Tickets to you by post, we will send such Tickets according to the address details provided by you for such purposes. We will not accept any liability or responsibility for Tickets or other documents sent to you which are mislaid or lost in the postal system. If a Ticket is lost, then we will reissue the same, but it will be held at our Ticket Office and must be collected in accordance with Condition 5.2.

5.4 We reserve the right to delay posting Tickets or require you to collect Tickets from the Ticket Office:
(a) in respect of certain performances where we reasonably consider that such performances create a heightened risk of Tickets being resold for profit or commercial gain; and
(b) if your order is for Tickets at a concessionary rate. Proof of identity and/or entitlement to concessionary rates may be requested in accordance with Condition 3.2.

6. Refunds, exchanges and re-sales

6.1 We will not offer refunds except in the event of a cancelled performance. You will be required to produce your Tickets for the cancelled performance before a refund is offered. Where a refund is offered, the refund shall be limited to the face value of the Ticket only and will exclude any Fees that you may already have been charged.

6.2 Subject strictly to availability, we may permit you to exchange purchased Tickets up to 24 hours before the commencement of the performance for which such Tickets were purchased, for seats for another performance of the same production. Exchanges for seats of a higher price must be accompanied by payment of the outstanding balance. We will charge a £1 handling fee per Ticket to be exchanged and you must produce all of the original Tickets to us before the exchange will be processed. Any Fees charged in connection with your purchase of the original Tickets will also be retained by us.

7. Alterations to advertised cast, programme and arrangements

Tickets are sold subject to our right to alter or vary the advertised cast, programme and arrangements. For the avoidance of doubt, no refund will be made in the event of such an alteration or variation.

8. Your responsibilities

8.1 You must provide us with accurate details about you and your order at the time of your order, whether such order is made online, over the telephone or in person. Please check Tickets carefully as errors cannot always be corrected and refunds will not be made other than in accordance with these Conditions.

8.2 We try to ensure that our venues and locations are a safe and happy environment for our customers to enjoy performances and for our staff to work. In order to help us achieve this, whilst attending our venue you will comply with any reasonable instructions issued by our staff.

8.3 You will: (a) not attempt to purchase any Tickets at a concessionary rate unless you are genuinely entitled to benefit from the relevant rate; (b) not record or transmit by any means any images, videos or sounds forming part of a performance (unless given permission to do so); (c) not purchase Tickets nor claim nor accept complimentary Tickets for the purpose of reselling the same for profit or commercial gain; (d) not take glass, cameras and/or any recording equipment into a performance; (e) switch off all mobile telephones and/or pagers and/or other electronic communication devices during the performance; and (f) not smoke at our performances.

8.4 Where you have purchased Tickets on behalf of other people, you are responsible for making such people aware of these terms and conditions and ensuring that they comply with the same.

9. Our rights

9.1 We reserve the right to:
(a) conduct security searches to ensure the safety of our customers and staff;
(b) refuse you entry to and or to remove you from our venue locations or any performance in the following circumstances: (i) if you or any of your party behave in a way that will or may adversely impact upon the enjoyment of other people at our venue location or any performance; (ii) if in our opinion, you are acting unreasonably whether as a result of you being under the influence of alcohol or drugs or otherwise; (iii) if you fail to comply with a security search; (iv) for health and safety or security reasons; (v) if you do not produce a valid Ticket for the performance upon request; or (vi) if you fail to comply with, or if you are in breach of, any of these Conditions.
(c) refuse to sell Tickets to and/or provide complimentary Tickets to anyone we believe to be purchasing for the purposes of resale. Unless given express permission by us, Tickets must not be resold or transferred for profit or commercial gain. If you do so, we will render the relevant Tickets void and the holder of the Tickets may be refused entry.

10. Our liability

10.1 Subject always to Conditions 10.2 and 10.3, if we fail to comply with these Conditions, we shall only be liable to you for the price of the Tickets and any direct losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are also a foreseeable consequence of such failure. All other liabilities of ours, of any kind whatsoever, are excluded to the fullest extent permitted by law.

10.2 We will not be liable for any travel or accommodation expenses incurred in any circumstances, including in the event that a performance is cancelled.

10.3 Nothing in any of these Conditions excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
(d) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

11. Entry and latecomers

11.1 All persons must be in possession of a valid Ticket and proof of identity to gain entry to the relevant performance.

11.2 We will endeavour to seat latecomers at a suitable break in the performance, as judged by our staff. However, please note that this may not be until the first interval. In exceptional circumstances and depending on the performance, we may be unable to admit latecomers at all. Please therefore make every effort to attend performances in plenty of time.

11.3 Due to the site-located nature of many National Theatre Wales productions, we are no able to admit dogs or other animals onto the performance site, other than those who may feature in the production or assistance dogs.

12. Children

12.1 Sales of Tickets which are intended to be used by children under the age of 16 are sold subject to the following “Infants and child Admittance Policy”. Everyone under 16 years of age needs a valid ticket to see National Theatre Wales’ events and must be accompanied by a parent or guardian. People aged 2 – 15 are eligible for Under 16 ticket price reductions where available; under 2s (babes-in-arms) require a baby ticket. Please note that National Theatre Wales reserves the right to refuse admittance to babies/toddlers if necessary. Please check age suitability when booking (over the phone or on the relevant web page), as not all events are suitable for all age groups.

12.2 The ratio of children to adults in any party must not exceed 10:1. In the interests of all of our customers, our staff may ask the responsible adult to remove children who are noisy or disruptive.

13. Recordings of visitors to our performances

We, or third parties authorised by us, may carry out film and/or sound recording during, before or after a performance and/or in our venue from time to time. By purchasing Tickets from us you consent to you and any persons (including any children) who may accompany you being included in such recordings and such recordings subsequently being used by us for any reasonable commercial purposes, including without limitation, for marketing and promotional purposes, and/or being passed onto a third party organisation (e.g. co-producers) for their own use. We will not make any payment to you in respect of your inclusion in such recordings.

14. Events outside our control

14.1 Subject to Condition 6.1, we will not be liable to you if we are unable to perform any of our obligations under the Contract by reason of any event or circumstances beyond our reasonable control including without limitation, acts of God (including fire, flood, earthquake, windstorm or other natural disaster); war or the threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions, voluntary or mandatory compliance with any law, governmental order, rule, regulation or direction, fire, explosion or malicious or accidental damage, terrorist attack, civil war, civil commotion or riots, adverse weather conditions, nuclear, chemical or biological contamination or sonic boom, collapse of building structures, failure of computers or equipment; any labour dispute, including strikes, industrial action or lockouts, or interruption or failure of any utility service, including electric power, gas or water.

15. Entire agreement

15.1 These Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior arrangement, understanding or arrangement between us, whether oral or in writing.

15.2 We each acknowledge that, in entering into the Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Conditions.

16. Right to vary these Terms and Conditions

16.1 We have the right to revise and amend these Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

17. Rights of third parties

Neither we, nor you, intend that any of these Conditions should be enforceable, by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise, by any person who is not a party to the Contract.

18. Governing law and jurisdiction

These Conditions and the Contract shall be governed by and construed in accordance with the laws of England and Wales.

19. Severability

If any of these Conditions (or part thereof) is held by any court or other competent authority to be invalid, void or unenforceable it shall be deleted and the remaining conditions shall continue in full force and effect and if necessary be amended so far as may be required to give effect to these conditions.